Legal Notice
Seller Name
Kitagawa Seian
Responsible Person
Masaaki Sadamori
Business Address
78-3 Kawasaki, Tsuyama City, Okayama 708-0841, Japan
Manufacturing factory / Office
Phone Number
+81-868-26-1564 (Main)
Business Hours: Weekdays 9:00–16:00
+81-70-9171-5529 (English support)
Email Address
kitagawa2002dear@gmail.com (For inquiries)
Product Price
All prices are displayed including tax on each product page.
Additional Fees
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Shipping fee (varies by region)
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Bank transfer fee (if applicable)
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For international shipping, customs duties and import taxes are the responsibility of the customer
Payment Methods
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Credit Card (Stripe)
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Bank Transfer (Prepayment)
Payment Timing
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Credit Card: Charged at the time of order
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Bank Transfer: Please complete payment within 3 days after placing the order
Delivery Time
Orders are usually shipped within 3–14 business days after confirmation.
Delivery time may vary depending on stock and production conditions.
Returns / Exchanges / Cancellations
Customer Convenience
Due to the nature of food products, we do not accept returns or exchanges after shipment.
Defective or Incorrect Products
If there is damage, contamination, or incorrect items, please contact us within 3 days of delivery.
After confirmation, we will cover the cost and provide either:
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Replacement product
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Refund via credit card
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Refund via bank transfer
Cancellation Policy
As production begins immediately after an order is placed, cancellations are generally not accepted.
Order Quantity Limit
For large orders, please contact us in advance.
Order Validity Period
For bank transfers, if payment is not confirmed within 3 days after the order, it will be automatically canceled.