Legal Notice

Seller Name
 

Kitagawa Seian

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Responsible Person
 

Masaaki Sadamori

 

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Business Address
 

78-3 Kawasaki, Tsuyama City, Okayama 708-0841, Japan
Manufacturing factory / Office

 

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Phone Number
 

+81-868-26-1564 (Main)
Business Hours: Weekdays 9:00–16:00
+81-70-9171-5529 (English support)

 

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Email Address
 

kitagawa2002dear@gmail.com (For inquiries)

 

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Product Price
 

All prices are displayed including tax on each product page.

Additional Fees

• Shipping fee (varies by region)

• Bank transfer fee (if applicable)

• For international shipping, customs duties and import taxes are the responsibility of the customer

 

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Payment Methods

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• Credit Card (Stripe)

• Bank Transfer (Prepayment)

 

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Payment Timing

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• Credit Card: Charged at the time of order

• Bank Transfer: Please complete payment within 3 days after placing the order

 

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Delivery Time
 

Orders are usually shipped within 3–14 business days after confirmation.
Delivery time may vary depending on stock and production conditions.

Returns / Exchanges / Cancellations

 

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Customer Convenience

Due to the nature of food products, we do not accept returns or exchanges after shipment.

 

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Defective or Incorrect Products

 

If there is damage, contamination, or incorrect items, please contact us within 3 days of delivery.
After confirmation, we will cover the cost and provide either:

• Replacement product

• Refund via credit card

• Refund via bank transfer

 

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Cancellation Policy

As production begins immediately after an order is placed, cancellations are generally not accepted.

 

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Order Quantity Limit

For large orders, please contact us in advance.

 

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Order Validity Period
 

For bank transfers, if payment is not confirmed within 3 days after the order, it will be automatically canceled.